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FAQ

1. Do you ship from the USA?

Yes, absolutely.
 All orders are shipped from within the United States via USPS Priority Mail.
 Average delivery time is 1–3 business days, depending on your location. In some cases, delivery may take up to 5 days due to postal delays.

2. Are your products original?

Yes — 100% authentic.
 All Terea sticks, IQOS devices, and accessories sold at UsaStick are genuine and factory sealed (manufacture-open condition for inspection may apply).
 We source directly from verified distributors to guarantee product authenticity and quality.

3. How can I check my order details?

After placing your order, you’ll receive a confirmation email with all details.
If you don’t see it in your inbox, please check your Spam or Promotions folder — sometimes automated emails are filtered there.

4. Will I get a tracking number?

Yes.
 Every order includes a trackable USPS tracking number, sent to your email once the package has shipped.
 You can track your parcel anytime on our Track Order page.

5. What payment methods do you accept?

We accept secure payments via:

  • PayPal

  • Zelle

  • Cash App

  • Revolut

  • Wise

All payments are processed safely through trusted third-party services.

6. Do I need to create an account to order?

No, you don’t.
 You can place an order directly without creating an account.
 Simply fill in your shipping details at checkout — our team will take care of the rest.

7. Do you offer refunds or replacements?

Due to the nature of heated tobacco products, all sales are final.
 However, if your package arrives damaged, incorrect, or lost in transit, please contact support@usastick.com within 48 hours of delivery.
 We’ll review your case and arrange a replacement or resolution as soon as possible.

8. What if I live in an apartment or condo?

When filling in your shipping information, please make sure to include your APT / UNIT / SUITE number.
 Missing apartment details are the most common reason for delivery delays or returns.

9. Can I track delivery progress myself?

Yes — anytime.
 Visit our Track Order page and enter your tracking number to see the latest USPS updates.